Refund Policy

1. Overview

At Moderno Minimalist, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure your shopping experience is positive.

2. Return Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging with all tags and labels attached.

  • Returned within 30 days of the delivery date.

3. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Downloadable software products

  • Custom or personalized items

  • Sale items (only regular-priced items may be refunded)

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at Elias.ariza@afinancecompany.com with your order number and reason for return. We will provide you with a return authorization and detailed instructions.

  2. Pack Your Item: Securely pack your item in its original packaging, including all tags, labels, and accessories.

  3. Ship Your Return: Ship the item back to us using the address provided in the return authorization email. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged items during transit.

5. Refunds

Once your return is received and inspected, we will notify you via email. If your return is approved, a refund will be processed to your original method of payment within [number of days, typically 5-10 business days]. Please note that shipping costs are non-refundable.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at Elias.ariza@afinancecompany.com with your order number and details of the issue. We will provide instructions for the exchange process.

7. Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

  • Check your bank account or credit card statement.

  • Contact your bank or credit card company; it may take some time before your refund is officially posted.

  • If you’ve done all of this and still have not received your refund, please contact us at Elias.ariza@afinancecompany.com